Refund Policy

Edition of 28.07.2026

This English-language version is the governing version. Translations, if provided, are for convenience only.

This Refund Policy applies to subscriptions to Marketing Intelligence Hub (https://metriverra.com) purchased by customers outside Ukraine through our Merchant of Record, Paddle.

1. Subscriptions

1.1. Subscriptions are billed in advance for each billing period (monthly unless stated otherwise).

1.2. You may cancel at any time; cancellation stops future renewals and access continues until the end of the current paid period. We do not charge a cancellation fee.

2. Refunds

2.1. Except where required by law or expressly stated at purchase, fees for a billing period that has already started are non-refundable.

2.2. If you were charged in error, or the Service was materially unavailable due to our fault for a significant part of a billing period, contact us and we will review a pro-rata refund in good faith.

2.3. Refunds are processed through the Merchant of Record (Paddle) to the original payment method, in line with Paddle's refund handling and your statutory consumer rights.

3. How to request

Email cheize2020@gmail.com with your account email and the charge in question, or use the receipt Paddle sent you at checkout. We aim to respond within 5 business days.

4. Statutory rights

Nothing in this policy limits mandatory consumer-protection rights available to you under the law of your country.